Complaints Policy

At JamStorage, we are committed to delivering the highest level of service to our customers, and we are sorry to hear you are dissatisfied. If you wish to make a complaint, please send it in writing to the Primary Manager using the details below.

Once we receive your complaint, we will confirm receipt within 3 working days. A formal written response with the outcome of our investigation will be provided within 15 working days. If, after this, you still feel your concerns have not been resolved, please write to the appropriate Escalation Manager (details below) explaining why the matter remains unresolved. After a second review, the Escalation Manager will issue a written statement with our Final Viewpoint within 8 weeks of receiving your further correspondence.

To ensure your complaint is handled by the right person, please send it to:

JamStorage
Telephone: 0208 166 1665
Email: hello@jamstorage.com
Head Office: Unit 1A Holla, Thorn Road, Dunstable, LU5 6TZ

If you are still unhappy after receiving a response from the above, please contact the Managing Director, who will act as the Escalation Manager.

Customer feedback

What our customers say

I had a couple of furniture stored while works done at home, the process was simple and fast. Service was good and my stuff arrived back in the same condition. The movers were polite and helpful. Will use again, thanks.

Belated review, but I wanted to acknowledge the professional help I received from JamVans with moving out, storage, and delivery earlier this year. Special thanks to Micheal W and Louise. They were very professional from the start, made me feel well taken care of, and answered all the questions I had. On the moving day, only one lift was working in the building and they worked tirelessly to collect all the items from the 15th floor. They also helped with disassembling the standing desks which seems little but it saved me a lot of time. I hope to meet them again when I move out (again) later this month. On that note, I would also like to thank Jake Arrowsmith-Watts for his help over the phone, patiently answering all my questions, and for his kindness throughout. All in all, 5 stars and i will be using their service again soon.

I recently booked Jamvans to help remove my items and put them into a storage as I had an urgent move while my next home is not yet secured. The team at Jamvans has been very responsive and it was very easy to go through the booking process. The crew that arrived to take my items was also very nice to deal with and they were careful with my possessions. Overall I have had a good experience with Jamvans. Will update after I receive my items back in a few weeks!

Jake was so brilliant at sorting out my last minute storage request. Together with Aaron and Robbie they have redirected their route and arranged for collection of my items within just a few hours from my request which absolutely saved my day! Don’t know what I would’ve done without them. They did all that while also providing excellent communication throughout, being professional and super friendly! Thank you thank you thank you!!! 100 stars!

Aidana Jakanova

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